Kia Assist Privacy Policy
Introduction
The purpose of the KiaAssist app (Herein referred to as “KiaAssist”) is to provide roadside assistance to Kia Financial Services customers.
The privacy policy governs the use of the Roadside Assist portal and the KiaAssist app, and explains how we collect, safeguard and use the information that results from your use of our Service. We use your Information to provide and improve our Roadside Assistance service to our customers. By using KiaAssist you agree to the collection and use of information in accordance with this policy.
Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Definitions
- Service -Roadside assistance service provided to Kia customers requesting assistance in the event of a mechanical breakdown of their vehicle
- LiquidTrack Portal – A website portal used by the KiaRoadside Assist Agents to track Service Providers and Roadside Assistance Requests
- Service Provider – Tow truck operator appointed by Kia to provide roadside assistance to Kia customers.
- LiquidTrack – Mobile application used by service providers to accept Roadside Assistance Requests and provide Roadside Assistance Services to KiaAssist customers
- Customer – Any person with an active Kia KiaAssist product. The User corresponds to the Information Subject, who is the subject of Personal Information.
- KiaAssist – Application used by customers to request roadside assistance
- Roadside Assist Agent – An employee of LiquidCapital assisting customers with roadside assistance requests
- Roadside Assist Call Centre – Call centre to provide roadside assistance for Kia Financial Services customers
- Personal Information – Information about a living individual who can be identified from those Information (or from those and other information either in our possession or likely to come into our possession).
- Usage Information – Information collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
- Cookies – Small files stored on your device (computer or mobile device).
- Responsible Party – a Natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal Information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Information Controller of your Information.
- Operator (or Service Providers) – Any natural or legal person who processes the Information on behalf of the Information Controller. We may use the services of various Service Providers in order to process your Information more effectively.
- Data Subject – Any living individual who is the subject of Personal Information.
(a) the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;
(b) dissemination by means of transmission, distribution or making available in any other form; or
(c) merging, linking, as well as blocking, degradation, erasure or destruction of information;
By disabling cookies on your browser you’re able to limit the collection of your information. In the event that you opt to disable cookies, certain services on our website may not work as they’re intended to.
Method Of Data Collection.
The information is obtained from The User during the use of the roadside assist service. Device information will be obtained if an error occurs.
Types of Information collected
Personal Information:
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personally identifiable information may include, but is not limited to:
- Mobile number
- First name and last name
- Personal Identification Number (“ID Number”)
- Cookies and usage Information
- Persistent cookies
Usage Information
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Information”).
This Usage Information may include information such as your computer’s or mobile devices’ Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access Service with a mobile device, this Usage Information may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data
Location Information
KiaAssist collects this Information when the KiaAssist app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of your mobile device.
.We use and store information about your location if you give us permission to do so (“Location Information”). We use this Information to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings. However, if you do not enable location tracking for background services, you will not be able to use the intended roadside assist service. You can still request assistance by phoning our Roadside Assist Call Centre
Device Information
KiaAssist may collect Information about the devices used to access our services, including the operating systems and versions, unique device identifiers. The information is used to send status updates to the device regarding the status and progress of the roadside assist request. Further device information like hardware make and model will be collected at the time of an application error to determine the cause of the of the error.
Tracking Cookies
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of Information which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies: We use Session Cookies to operate our Service.
- Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
- Security Cookies: We use Security Cookies for security purposes.
Use of Information
- to provide and maintain our Service;
- to notify you about changes to our Service;
- to allow you to participate in interactive features of our Service when you choose to do so;
- to provide customer support;
- to gather analysis or valuable information so that we can improve our Service;
- to monitor the usage of our Service;
- to detect, prevent and address technical issues;
- to fulfil any other purpose for which you provide it;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
- to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
- in any other way we may describe when you provide the information;
- for any other purpose with your consent.
Retention of Information
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period, except when this Information is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this Information for longer time periods.
Disclosure of Information
We may disclose personal information that we collect, or you provide:
- Disclosure for Law Enforcement. Under certain circumstances, we may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities.
- Other cases. We may disclose your information also:
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- to our subsidiaries and affiliates;
- to contractors, service providers, and other third parties we use to support our business;
- to fulfil the purpose for which you provide it;
- for the purpose of including your company’s logo on our website;
- for any other purpose disclosed by us when you provide the information;
- with your consent in any other cases;
- if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
Security measures – Information Protection
The security, accuracy and integrity of the Information on the Kia website (“Website Information”) and mobile app is of material importance to Kia Kia accordingly reserves the right to conduct whatever verification of your identity and details it deems appropriate prior to Registration Confirmation, and to use whatever technological and other measures it deems necessary to detect and prevent unauthorised access or attempts to gain unauthorised access to the Website Information or to restricted pages of the Kia website and mobile applications.
You hereby agree to allow Kia to take all reasonable steps to ensure the integrity and security of the Website Information, Mobile Application Information and related back-office applications and agree to which Kia may notify you with from time to time regarding access to the Website Information or Mobile Application Information.
Any person who delivers or attempts to deliver any damaging code to the Kia website and mobile applications or attempts to gain unauthorised access to any page or mobile application or to any Website Information may be prosecuted and civil damages may be claimed in the event that Kia or any of its customers suffers any damage or loss.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the Information collected to track and monitor the use of our Service. This Information is shared with other Google services. Google may use the collected Information to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit Google Privacy Terms
We also encourage you to review the Google’s policy for safeguarding your Information: Google Policies
Firebase
Firebase is analytics service provided by Google Inc. You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy
For more information on what type of information Firebase collects, please visit Google Privacy Terms
Children’s Privacy
Our Services are not intended for use by children under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By Email:customercare@liquidcapital.co.za
By Phone:011 663 7000
