Kia Assist roadside assistance Ts & Cs

In the event of a mechanical breakdown or electrical failure (or if you need any of the other services offered in this section), please contact the roadside assistance 24–hour helpline.

If your vehicle cannot be repaired, the roadside assistance agent will arrange for your vehicle to be towed to the nearest approved servicing dealer. We provide roadside assistance as soon as possible in response to your request. We do not guarantee response times, which vary depending on location, traffic, app, road conditions, weather conditions and the demand for assistance at the time of your request.

If you experience a mechanical breakdown or electrical failure which was not directly caused by a road accident and cannot be repaired on the spot, a roadside assistance agent will dispatch a roadside team to tow your vehicle to the nearest approved servicing workshop for repairs.

For after hours or weekend tow-in service:

• If the breakdown is on the side of the road, a service provider will be dispatched immediately to collect your vehicle. If the nearest approved servicing workshop has 24-hour security, your vehicle will be towed and parked at the approved serving workshop’s premises. If there is no 24-hour security, your vehicle will be parked at the service provider’s premises until the approved servicing workshop opens.
• If the breakdown is at your home the roadside assistance agent will recommend that the tow-in be done when the approved servicing workshop opens.

Limitations of service

• The distance per call-out for a vehicle tow-in is limited to the nearest approved servicing workshop.
• In the event of a mechanical breakdown, the tow-in of your vehicle will be to the nearest approved servicing workshop. Depending on the make of your vehicle, you can refer to the relevant website to find out where there are approved servicing workshop in South Africa.
• If the mechanical breakdown is a direct result of past or current damages due to a road accident, the cost of the tow-in will be for your own account. This will be determined by the OEM upon evaluation of vehicle.
• Any impact that involves potholes and or any foreign object that causes a breakdown of any nature is excluded as this is classed as a road accident.
• If the tow-in service is not authorised by a roadside assistance agent, the cost of the tow-in will be for your own account.
• The tow-in benefit is limited to 2 call-outs, per 12-month cycle.

LiquidCapital will dispatch a service provider should you require assistance with the changing of a flat tyre.

Limitations of service

• All tools supplied by your vehicle OEM are required to assist you with a tyre change.
• Your vehicle must have a roadworthy spare tyre.
• If your vehicle’s spare tyre is missing or not in a roadworthy condition, your vehicle will be towed to the nearest approved servicing workshop or tyre fitment centre at your own cost.
• Any tyre repairs or replacements will be at your own cost.
• If the tow-in service is not authorised by a roadside assistance agent, the cost of the tow-in will be for your own account.
• The changing of a flat tyre benefit is limited to 2 call-outs, per 12-month cycle.

If your vehicle runs out of fuel and you are stranded on the side of the road, LiquidCapital will dispatch a service provider with 10 litres of fuel for your vehicle so you can reach the nearest petrol station.

Limitations of service

• This benefit is available in urban areas only.
• Any fuel supplied will be for your own account.
• A maximum of 10 litres will be delivered to you.
• The Fuel run benefit is limited to 2 call-outs, per 12-month cycle.

If your vehicle has a flat battery, LiquidCapital will send a service provider to help you jump-start your vehicle.

Limitations of service

• This service is limited to only starting a vehicle by means of a battery boost, we don’t replace the vehicle’s battery;
• If your vehicle’s battery is not able to be jump-started by a service provider, LiquidCapital will arrange for your vehicle to be towed into the nearest approved servicing workshop where they will be able to replace your vehicle’s battery. The cost of the replacement of the battery is for your own account.
• The Jump-start benefit is limited to 2 call-outs, per 12-month cycle.

Should you accidentally lock your vehicle’s key in your vehicle, LiquidCapital will send out a locksmith to open your vehicle and retrieve your key.

Limitations of service

• We will only pay the cost of the call-out fee and 1 hour’s labour up to a maximum of R650 to retrieve the vehicle’s key from inside the vehicle.
• If you lose your vehicle’s key or keys were stolen, the replacement of the key is for your own account. We will, however, send a locksmith to open your vehicle and a tow truck to tow it to the nearest approved servicing workshop if required, this will be at your own cost.
• Where LiquidCapital feels that the call-out or requested service is not necessary or entirely justified, they will consider the case on its merits.
• The Key lockout benefit is limited to 2 call-outs, per 12-month cycle.

Please note Roadside Assistance does not include the following services:

• Assistance when accidents happen
• Assistance during vehicle hijack or theft recovery
• Cross border recoveries
• Incorrect use of your vehicle

Note: That the above roadside benefits are only available within the borders of South Africa. If your vehicle is damaged outside the country, it must be brought back at your own cost.